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Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. When it comes to ordering meals, they want to be able to do so with as little fuss as possible. That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient.
In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S., and analyzed which QSR features are key to the customer experience.
Research found that consumers’ use of in-store and online ordering features tends to vary widely by their age and income. Customers earning higher incomes are less likely to be swayed to visit a QSR based on a loyalty program, for instance.
As one might expect, younger and better-connected customers are more receptive to online or mobile ordering. However, most customers, regardless of age, seem to order their meals through a third-party app like Grubhub rather than the QSR’s own (the flourishing exception being Starbucks).
Key Findings:
- Eighty-seven percent of customers used cash or card to pay for their orders
- Seventy-four percent of customers reported having a positive experience with self-service kiosks at a QSR
- Thirteen percent of customers use self-service kiosks to place orders at QSRs
About The Report
The PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, is designed to analyze how QSRs are doing when it comes to innovation. Namely, are they being innovative and are technological features enhancing customer experiences? To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains in 10 different segments and two groups of restaurants. The bulk of the sample included 172 restaurants that range from eight to 2,630 locations.
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This app is only available on the App Store for iOS devices.
Description
View your work schedules anytime, anywhere with QSROnline's Scheduling App!
Download our app to instantly view your upcoming work schedule.
In order to use the QSROnline Scheduling App:
1. Your scheduling manager must use QSROnline Scheduler to create and manage your work schedule.
2. Your manager must setup your account by entering your phone number into QSROnline.
QSROnline Scheduling supports iOS 10.3 or higher.
Download our app to instantly view your upcoming work schedule.
In order to use the QSROnline Scheduling App:
1. Your scheduling manager must use QSROnline Scheduler to create and manage your work schedule.
2. Your manager must setup your account by entering your phone number into QSROnline.
QSROnline Scheduling supports iOS 10.3 or higher.
What’s New
Ratings and Reviews
186 Ratings
Okay, but...
It works. The navigation’s a little clunky, but it works.
Two suggestions, though--
1. When I am trying to request off and I exit the app to look at the date and time I need to request then I come back in, I have to restart the request process. Please fix this so it holds my spot after I exit and re-enter the app.
2. Can you make QSR Scheduling sync with the calendar app a little bit? It would be a lot easier to request off for an event that I have in my calendar if there’s a sync. Ideally, when you tap “request off” there would be an option to “request event off” from the calendar app.
These improvements would really improve the app overall, I think.
Two suggestions, though--
1. When I am trying to request off and I exit the app to look at the date and time I need to request then I come back in, I have to restart the request process. Please fix this so it holds my spot after I exit and re-enter the app.
2. Can you make QSR Scheduling sync with the calendar app a little bit? It would be a lot easier to request off for an event that I have in my calendar if there’s a sync. Ideally, when you tap “request off” there would be an option to “request event off” from the calendar app.
These improvements would really improve the app overall, I think.
Developer Response,
Hello Ghostsem, We are sorry for the inconvenience this unavailable feature may have caused. I have passed your suggestions on to development. Please call us at (877)334-6640 for help resolving any future issues. Thank you for your valuable user feedback, The QSROnline Team
Just a tweek
App crashes when im putting in a day i need off. It would be nice if you had an availability tab like the hotschedules app does. It would allow people to show when they are available and can be changed at anytime when they aren’t available those days anymore, they would need managers approval on the days off. Also if you could make a way to link the app to the calendar on our phones. Maybe even throw in a tab where you can find your crew’s numbers so you can text them when you are in an emergency and need off (the employees dont have to put in their numbers if they dont want people to know it)
Developer Response,
![Online Online](/uploads/1/2/5/8/125829451/751173374.jpg)
Hello khabetz,
We apologize for any inconvenience this may have caused. Could you please call us at (877)334-6640 so that we are able to help you resolve the issue? We are always working to improve our app and enjoy hearing from our users.
Thank you for your valuable user feedback,
The QSROnline Team
We apologize for any inconvenience this may have caused. Could you please call us at (877)334-6640 so that we are able to help you resolve the issue? We are always working to improve our app and enjoy hearing from our users.
Thank you for your valuable user feedback,
The QSROnline Team
Its perfect
For what it's intended for. I can always keep up with my schedule. I like that I can see who I am going to be working with, Request off in advance, switch shifts with someone at the last second and the best part... It's EASY to use. I watched the little introduction video that I was directed to,after clicking on a link sent to me by my boss. Love it. I just wish it logged hours for when you clock in and out.
Developer Response,
Hello LaLaLiiiz, We are so excited you enjoy using our app! We are always working to improve our app and enjoy hearing from our users. Be sure to keep up with updates! Thank you for your valuable user feedback, The QSROnline Team
Information
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
![Qsr online app 3 Qsr online app 3](/uploads/1/2/5/8/125829451/918909578.jpg)
Supports
Family Sharing
With Family Sharing set up, up to six family members can use this app.